Our Microsoft Managed Services exploit the power of Microsoft with secure, scalable managed services from a leading Microsoft Gold Cloud Partner, with Azure advanced specialisations, and a direct Tier 1 Microsoft CSP (Cloud Solution Provider).
Managed services include backup, patching, event monitoring and issue resolution activities across the technical environments.
Many organisations that undertake the full management and support of their IT estates can realise that rapid technology changes means that they would better benefit by working with a managed service provider like Spanish Point Technologies.
Spanish Point offer all our customers 24 x 7 x 365 annual and draw-down support capabilities. Our Support Service is a service level agreement providing for named representatives of the customer to contact the Spanish Point help desk and request assistance. The support team can call on our certified and experienced consultants. We support both Spanish Point developed systems and systems developed by third party organisations.
We believe this provides real benefits, such as the ones listed below:
Regular communication on call status and a monthly call status report.
A defined on-boarding process ensuring that we have properly understood the business application.
No upper limits on the number of calls allowed for the annual agreement.
A commitment to “work till resolved”; no time or resource limits.
A no quibble SLA with defined response times.
A commitment to provide on-site resources if required.
A support team with back stopping expertise and the ability to log a call with Microsoft’s Premier Support desk if required.
A commitment to take on the business application “as is” including current outstanding issues.
A reassurance that all calls related to the business application are supported through a fixed annual support fee, or via a draw-down agreement.
Our team of highly skilled certified Microsoft experts can help you manage, monitor and maximise your Microsoft deployments while freeing you to focus on your business. From strategic planning to production and beyond, managing your solutions, empowering your success and ensuring you get the full benefit of your Microsoft investment.
